Account and settings

Where to find your settings

Setting	Where it is
Glucose units (mg/dL or mmol/L), plus weight, height and food units	More › General › Units
Target glucose range	More › General › Units › Target Glucose Range From and To
When breakfast, lunch and dinner start and end	More › General › Mealtimes
Post-meal notification	More › General › Notifications
Show or hide the glucose graph	More › General › Preferences › Glucose Graph
Calorie and macro targets	More › Personalization › Nutrition Goals
Nutrients shown on the Today tab	More › Personalization › Nutrients
Name, birthdate, height, sex	More › Personalization › Profile
Coach preferences and suggestion cards	More › Personalization › Coach

SNAQ uses your phone’s language, English or German.

Your diabetes type, and the other answers you gave when you signed up, can’t be changed in the app.

Log out

Go to More, then Account, then Account, and tap Logout.

Reset your password

Password resets happen on the login screen, so you’ll need to log out first.

1. Log out.
2. Tap the log-in option and choose email.
3. Tap Forgot Password? Reset.
4. Open the email we send you and follow the link.

Change your email address

You can’t do this in the app. Email support@snaq.io from your current address and tell us the new one.

Delete your account

1. Go to More, then Account, then Account.
2. Tap Delete Account, then Delete to confirm.

Your account is deleted after 7 days. Until then, you can undo it with Cancel Deletion on the same screen.

Deleting your account doesn’t cancel an App Store or Google Play subscription, so cancel that first.

For formal data protection requests, email dataprotection@snaq.io.